Frequently asked questions

Frequently asked questions

A simple guide to help you understand the process, policies, and safety protocols surrounding shipping, warehousing, and logistics.

What are your safety protocols?2022-08-11T10:26:00-04:00

To move your expedited freight, LAST MILE LOGISTICS will draw from a full range of motor carriers who are continuously scrutinized in several key safety and performance areas to ensure the highest quality and on-time service.

What if I need to ship in 24 hours?2022-08-11T10:22:03-04:00

LAST MILE LOGISTICS specializes in providing expedited services for shippers who have less than 24 hours to get their product moving. LAST MILE LOGISTICS moves loads that others can’t when trucking capacity is tight.

How many customer service centers are there?2021-09-13T18:00:14-04:00

Overtime, LAST MILE LOGISTICS has developed an expertise as an accomplished expedited service provider, with advance notice and agreement. Our 60 strategically located customer service centers are accessible 24- hours-a-day, 365 days a year. We provide instant, competitive rate quotes and fast access to equipment in tight markets.

How do bids and pricing work?2021-09-13T18:01:08-04:00

Our marketing and freight management teams respond to both online and offline bid requests and customer surveys daily. Our cost estimator s track market conditions, which include fuel surcharge changes, current and anticipated weather conditions, freight seasonality and regional equipment capacity availability to provide the most competitive, deliverable price and service.

What are the specialties?2021-09-13T18:01:39-04:00

We are committed to providing our customers with on-going, cost-effective, nationwide capacity in the full truckload sector. While we are recognized specialists in providing immediate spot quote rates, we also offer competitive, long-term rates for customers with those requirements.

What is the selection process?2021-09-13T18:02:05-04:00

LAST MILE LOGISTICS has agreements with a performance-driven mix of independent motor carriers. The motor carrier selection process is key to LAST MILE LOGISTICS’s operations. Each is scrutinized for compliance with federal safety regulations. This combination of resources enables our seasoned freight coordinators to cover and manage any freight and/or logistics need , and will be FMCSA-CSA ready.

Who is Last Mile Logistics?2021-09-13T18:04:12-04:00

LAST MILE LOGISTICS Transport Group began as a truck broker and has grown into one of North America’s leading providers of truckload, LTL, intermodal, expedited and logistics services. We have the ability to handle the day-to-day and peak capacity requirements of shippers across the U.S. and Canada while providing superior service at competitive rates. In the truckload sector, this includes dry vans, reefers and flatbeds.